Shipping policy

Shipping Coverage

Porteur currently ships within the United States only. At this time, we are unable to offer international shipping.

Order Processing

All Porteur orders are processed and prepared for shipment within 2 business days after your order is confirmed.

Business days do not include weekends or public holidays. During this time, your order is carefully checked, packed, and prepared for dispatch.

Estimated Delivery Time

Once your Porteur order has been shipped, standard delivery typically takes 7–12 business days within the United States.

The estimated total time from placing your order to receiving your package is approximately 9–14 business days.

Please note that delivery times are estimates and may vary depending on your location, carrier operations, holidays, weather conditions, or other circumstances beyond our control.

Free Standard Shipping

Porteur provides FREE standard shipping on all eligible orders within the United States.

There are no additional standard shipping charges added at checkout.

Shipping Carriers

Depending on your order and delivery location, Porteur packages may be shipped through USPS, UPS, FedEx, or other trusted shipping partners.

The carrier may vary depending on the most suitable shipping option available for your order.

Tracking Information

Once your Porteur order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the tracking status to update after your package has been handed over to the shipping carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your information carefully before placing your order. Delivery issues resulting from an incorrect or incomplete address provided by the customer may not be eligible for replacement or refund.

Lost or Damaged Packages

If your Porteur order arrives damaged or appears to have been lost during transit, please contact our customer support team as soon as possible.

We will review the situation and, when appropriate, work with the shipping carrier to determine the best solution.

Unexpected Shipping Delays

At Porteur, we do our best to ensure your order arrives within the estimated delivery timeframe. However, occasional delays may occur due to severe weather, holidays, carrier disruptions, high shipping volumes, or other unforeseen circumstances beyond our control.

Thank you for choosing Porteur. We appreciate your patience and understanding.